MSP vs. MSSP: What's the Difference, and Why Should You Care?

Let’s face it: navigating the world of IT and cybersecurity can feel like stepping into a maze. You've probably heard terms like MSP and MSSP thrown around, but what do they actually mean? And more importantly, how do they impact your business? Don't worry—we're here to break it down for you in plain English.

So, What Exactly Is an MSP?

An MSP, or Managed Service Provider, is like your go-to IT team. Imagine having a group of tech experts on speed dial who handle all your IT stuff, from keeping your network running smoothly to making sure your data is backed up. They’re the folks you call when your computer crashes, or you need help setting up new software.

Here’s what MSPs usually do:

• Network Management: They keep your network up and running, so you don’t have to deal with annoying downtime.

• Data Backup and Recovery: They make sure all your important data is backed up, so you can recover it if something goes wrong.

• Help Desk Support: Got a tech problem? Your MSP’s help desk has got your back.

• Software and Hardware Management: They take care of all the software and hardware you use, ensuring everything is updated and working as it should.

In a nutshell, MSPs are all about keeping your IT systems in top shape, so you can focus on running your business without any tech headaches.

And What’s an MSSP?

Now, an MSSP—or Managed Security Service Provider—is all about keeping your business safe from the bad guys. While an MSP manages your IT, an MSSP is like the security team standing guard at the door. They focus solely on protecting your business from cyber threats.

Here’s what MSSPs typically do:

• 24/7 Threat Monitoring: They’re always watching your network for any shady activity.

• Incident Response: If something suspicious pops up, they’re on it, taking action to stop the threat before it does damage.

• Vulnerability Management: They find and fix security holes before hackers can exploit them.

• Security Awareness Training: They’ll even train your team to spot phishing emails and other tricks that cybercriminals use.

• Compliance Management: They help you stay on top of industry regulations, so you don’t get hit with fines or penalties.

Think of an MSSP as your cybersecurity partner—they’ve got the tools and expertise to keep your business safe from all the digital dangers out there.

Why Does the Difference Matter?

You might be wondering, "Why should I care about the difference between an MSP and an MSSP?" Well, it’s simple: your business needs both IT management and cybersecurity. But they’re two very different things.

• Keeping IT Running vs. Keeping IT Safe: MSPs are all about making sure your tech works smoothly, while MSSPs focus on keeping your business safe from cyber threats. It’s like having one team to make sure the locks on your doors work (MSP) and another team to keep burglars out (MSSP).

• Proactive Protection: While MSPs might offer some basic security, they don’t provide the round-the-clock, specialized protection that an MSSP does. MSSPs are constantly on the lookout for threats, so they can catch and stop them before they cause trouble.

• Expert Cybersecurity Skills: MSSPs have the skills and tools to tackle complex security challenges—something MSPs aren’t typically equipped to handle.

• Regulations and Compliance: If you’re in a regulated industry, you’ve got rules to follow. MSSPs can help you stay compliant with those regulations, saving you from potential legal issues.

Do You Need an MSP, an MSSP, or Both?

Here’s the deal: the best approach for most businesses is to have both. An MSP takes care of your IT needs, making sure everything runs like clockwork. Meanwhile, an MSSP focuses on protecting your business from cyber threats, ensuring your data stays safe and sound.

• Need ongoing IT support? Go with an MSP to keep your systems running smoothly.

• Worried about cybersecurity? An MSSP is your best bet for expert protection.

• Want the best of both worlds? Pair an MSP with an MSSP for a complete, worry-free IT and security solution.

Common Hurdles When Shopping for Service Providers

As a small business owner shopping around for an MSSP (Managed Security Service Provider) or an MSP (Managed Service Provider),you might run into a few roadblocks along the way. Here are five barriers you could face:

1. Cost Concerns

Sticker Shock: The upfront costs of bringing on an MSSP or MSP can be pretty steep. If you're working with a tight budget, those setup fees, equipment costs, or specialized services might feel like a big hit.

Ongoing Fees: Even if you manage the initial costs, the monthly or yearly fees could still put a strain on your budget. Plus, there's always the worry that these costs might creep up as your business grows or if you need more services down the road.

2. Finding the Right Match

Service Fit: Not every provider is going to be a perfect fit for your business. You might come across MSSPs and MSPs offering one-size-fits-all solutions that don't quite match what your business needs. This could mean you end up paying for stuff you don't need or missing out on things you do.

Transparency Issues: Some providers might not be super clear about what's included in their service packages, and they might have pricing structures that are tough to figure out. This can leave you feeling uncertain and make it hard to compare your options.

3. Trust and Reliability Worries

Data Security: Handing over your sensitive business data to an outside provider can be nerve-wracking. If the MSSP or MSP doesn't have a solid track record or strong security measures, you might be concerned about potential data breaches or how they handle your confidential information.

Provider Stability: You might come across providers that are newer or on the smaller side, which could make you wonder about their long-term reliability. There's always the risk that they might go out of business or not be able to keep up consistent service, which could leave your business in a tough spot.

4. Complexity and Integration Headaches

Technical Integration: You've already got systems in place, and adding a new MSSP or MSP might turn out to be more complicated than you expected. This could lead to disruptions in your business operations, which is the last thing you need.

Onboarding Time: Getting a new provider up to speed on your business might take longer than you'd like. If the onboarding process drags on or gets complicated, it could cause delays in other parts of your business.

5. Losing Some Control and Flexibility

Third-Party Dependence: Relying on an external provider means giving up some control over key IT or security functions. You might worry that this dependence could make it harder for you to adapt quickly to changes or make decisions on the fly.

Contract Commitments: Some providers might lock you into long-term contracts with penalties if you want to bail early. You could be hesitant to commit without the flexibility to switch things up if the service isn't what you expected or if your business needs change.

All in all, these barriers mean you’ll want to weigh the pros and cons carefully before jumping into a deal with an MSSP or MSP. Make sure the provider you choose lines up with your business needs, budget, and long-term goals.

Wrapping It Up: Protecting Your Business from All Angles

In today’s digital world, safeguarding your business requires more than just IT management; cybersecurity is crucial too. Understanding the difference between an MSP and an MSSP is important, but with Lockwell, you don’t need to worry about the technical details—we’re here to take the guesswork out of cybersecurity.

At Lockwell, we’re committed to being your trusted partner, making it easy for you to protect your business without needing an IT team. We’ll guide you through a tailored cybersecurity strategy and equip you with the right tools to defend against cyber threats. Lockwell offers the easiest and most affordable way to keep your business or nonprofit secure.

Ready to enhance your business’s security? Let’s chat about how Lockwell can help you protect your IT systems, so you can focus on what you do best.